Course description

This course will be valuable for anyone who plans to manage a business or a not for profit organization that operates in highly competitive markets. Quality of goods and services and organization’s management has become a key ingredient for success in the business.

Learning Objectives

Upon successful completion of this course, participants will be able to:

  • Understand and use quality management concepts
  • Identify the key components of a quality management system
  • Describe the factors that cause quality management systems to fail
  • Understand principles of standardization and conformity assessment
  • Develop a quality-centered approach to implement quality management

Course Overview

  • Introduction
  • Organization and quality
  • Where does quality begin?
  • People and quality
  • Quality assurance principles

What You Receive

  • 76 PowerPoint Slides.
  • 56 Pages Participant Manual